Manual Webcamconsult

    Part 2: Dashboard

    Below you will see an overview of the menu blocks in the dashboard of Webcamconsult.

    This overview is complete, ie applies to all roles together. The parts you see depend on the role assigned to you: Organization Administrator, Department Administrator or Practitioner.

    The menu "my Organization" is largely intended for the Organization Administrator. In larger organizations this is often an application manager. This is where the settings are configured, and departments and employees (practitioners and department administrators) are created. Payment settings and widgets are also created and managed for placement on your website or portal.

    Support

    If you still have questions after consulting this manual, please contact us online support system.

    Consultation room

    Consultation room

    My organization

    In this block you manage the various organizational settings of your own webcamconsult surroundings.

    My profile

    Here you can complete your profile information:

    • General data such as name and telephone;
    • Change your password for the online consultation room;
    • Upload a profile picture;
    • Choose your department and your role.
    My package
    My organization
    Departments
    Questionnaires
    Staff members
    Use

    Diary management and consultation room

    In practice, this menu section will be most commonly used by the Department Administrator. This is where contact and appointment details of clients are kept. If you have a link with your client, EPD or CRM system, this menu block usually does not work.

    Today

    Here you can see an overview of the appointments scheduled for today. Displayed clearly in colors per department/practitioner.

    Consultation room
    Posts
    Appointments
    quick consultation
    Availability
    clients
    External participants

    Client Texts

    The Webcamconsult system displays notices or messages to your clients at various times. In this menu section you can adjust these messages to your own taste and situation.

    Service Announcements

    You can set these announcements yourself, after which they become visible to waiting patients in the online waiting room. This is useful if, for example, you have a 10-minute run-out. You must delete the message afterwards.

    As of October 1, 2021:

    The service announcements, or the functionality to display real-time messages in the waiting room, has been expanded. It is now also possible to display a message for department appointments. It is also possible to set an expiration date for a service announcement. After this expiry date, the communication will still be saved, but will no longer be displayed. In addition, a button has been added to delete all announcements at once.

    waiting room info
    Standard emails
    Contact Information

    Support

    In this menu you can contact us through us or ask a problem/question related to the use of your Webcamconsult surroundings.

    Install plugins

    On this page you will find plugins for Google Chrome and Firefox for screen sharing. You should preferably install this in advance. The corresponding links will take you to the plugin's page in the extension libraries of Chrome or Firefox, respectively.

    For Microsoft Internet Explorer 10 or higher, a plugin is automatically installed when you do the hardware test, via the button at the top right of your webcamconsult site.

    Safari on the Apple Mac computers/laptops unfortunately does not support screen sharing. screen sharing is also not supported on tablets and smartphones.

    Contact
    Ask a question

    Manual part 1: General

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