Version update May 31, 2022

    With this update, you can publish Web pages. You can read below how and why you create web pages. The update does not affect the default process. To use the functionality, you must set it up first.


    Even easier to activate a widget

    You have probably already heard of online walk-in consultation hours and booking appointments online via the widgets of Webcamconsult† Now it gets even easier! On the standard template we have the walk-in office hours, booking appointments are already ready in the Webcamconsult dashboard. You can publish up to four pages yourself.

    Publish a web page

    You can adjust the default template to your liking or create a completely new one. You can adjust all standard matters such as logo, colors and fonts. This way you can create a web page that fits within your house style.
    It is possible to create a main page and two follow-up pages. You decide whether, when and which page you publish. Customize the pages by adding your own texts, photos or video.

    What's on the web page template?

    On the sample page we have some Webcamconsult functionalities added. We present the walk-in consultation hour and the online appointment planner. For support, you can use an anamnesis form and, if desired, an online payment function. This web page(s) makes recording Webcamconsult on your own website very easily. You can of course share the web address (URL) with your patients in various ways, eg on your business card or by e-mail.

    For example, do you offer the option of booking appointments online? Practitioners must indicate their availability; this can be done by scheduling in the dashboard agenda or "turning on" availability with the button in the consultation room. If you do not offer this option, please remove this widget. Prefer to start with an empty page and choose your own layout and structure? In the preview window you can immediately see what your web page will look like.

    One of features that Webcamconsult offers is the possibility to pay directly online. You must have an account with at least one of the two largest payment platforms: Stripe or Paypal.

    A custom URL is included

    You get your own URL from Webcamconsult. In the Webcamconsult dashboard you have already set up a subdomain. Under the makes your own pages visible on the Internet. You can use this url in all your communication eg e-mail or business cards, but also as a link in your own website menu.

    Other optimizations

    A number of bug fixes and optimizations have been made, including various security updates.


    Version update February 17, 2022

    In addition to technical management, bug fixing and security updates, there are some changes for users due to new functionality. If you do not actively use it, nothing will change for your process.

     1. questionnaires

    From now on it is possible to submit a questionnaire to your patients when they are invited for a video consultation. As an organization administrator you can create, change and delete forms via the menu item 'Questionnaires'. Different types of fields are available for these forms, including for example uploading images. As standard, we provide an extensive anamnesis form that can serve as a template. When scheduling an appointment, you can choose which questionnaires should be completed by the patient.

    It is possible to create a standard e-mail text for invitations and add a dynamic link (placeholder) to it. Via this link the patient will be taken to a patient portal page. Here the patient can fill in the form requested by the practitioner. If this is more than an hour outside the appointment time, a security button will be shown to request a pin code. With this, the patient receives the pin code by e-mail with which they can log in to the patient portal and fill in the form.

    Questionnaire features

    Dashboard menu Questionnaires

    • dynamic questionnaire editor (menu 'Questionnaires')
    • questionnaire parts:
      • Title, paragraph, text area, select, date, drop down selector, country, image
    • edit questionnaire (editor)
    • questionnaires per department
    • download questionnaires in pdf or txt format
    • copy/duplicate questionnaires
    • questionnaire previews
    • all answers have symmetric encryption (encrypted 'answer set')

    Dashboard menu Appointments, Clients, Waiting room, Consultation room

    • questionnaire selection option when creating an appointment
    • questionnaire announcement in appointment email
    • questionnaire insightful in various screens in the backend (clients, appointments)
    • questionnaire accessible from the consultation room
    • questionnaire status in all screens (new, started, ready)
    • default questionnaires are created at every organization
    • a log is kept of which employees have viewed the questionnaire. This log can be consulted by organization management


    patient portal

    • there is now an 'appointment portal' for patients
    • this is of course encrypted, post-mailable, with a temporary pin code for access to the patient portal
    • questionnaires are always available through the portal
    • other agreements can be viewed via the portal


    2. Real time translation and subtitles

    Real-time translation and subtitling has been available in beta for some time. The following enhancements have been added to serve you even better:

    • Real time translation and subtitling is now directly available via the cc button in the black button bar at the bottom of the video consultation screen. The language of the practitioner and the patient can be set here. 
    • The subtitle functionality is also available for the deaf and hard of hearing. Here too, any desired language can be set and the person with hearing problems can follow the conversation through the real-time subtitles in the video consultation screen.


    Additional information and compatibility:

    • Real-time translation and subtitling only works if the practitioner and patient both use Google Chrome. It Webcamconsult system will automatically check this for you. The translation and subtitle functionality in other browsers may follow at a later time.
    • It is recommended to use a headset, and not to turn up the volume (especially for the deaf/hard of hearing). It is possible that sentences are translated twice if the sound is played through normal speakers.

     3. Start consulting room


    When starting the consultation room function, the settings on the left are no longer automatically shown. As before, the waiting room is immediately shown where the camera and microphone are switched on. You will see a warning at the bottom left when deviations are detected. The settings screen then gives you the option to adjust things or view the network status.

    If a video consultation is started, you will see the status of the session in progress on the main screen of the consultation room.


     4. Other Optimizations

    The following other optimizations have been made: 

    • In an empty consultation room it is now also possible to add a user and start a quick consultation

    • Log/report retention to 40 days (menu use)

    • Session timer is now 3 hours

    • Waiting room notifications expire automatically at 23:55 PM

    • Picture in Picture function in the consulting room

    • New whiteboard function (Pixelpaper), with auto login

    • Resolution of the video consultation is adjustable

    • Button bar visible in full-screen mode


    Intermediate version update November 20 2021

    Set webcam resolution
    The Webcamconsult system is continuously measuring the capacity of the internet connection of both practitioner and client(s) during consultations. It can happen that the image quality sometimes deteriorates and with a bad internet connection only audio remains.
    It is now desirable for a number of applications to receive higher resolution images, such as when a dermatologist wants to view a patient's affected skin. This is already possible by sending digital photos, but now it is also possible via the video image.

    The organization administrator can enable this option via the menu 'My Organization" - "Advanced Settings". If this option is enabled, the patient and/or practitioner can increase the resolution of their own during the session via "Settings" - "Hardware Settings "Of course, as long as the webcam can handle that higher resolution and there is a good internet connection.

    It is recommended to test 1 or 2 steps above 640x480 (most common) first, and not to try the highest setting immediately. Most webcams can't handle that, and then there won't be an image -- if the resolution is lowered again, the image will automatically reappear.

    Picture-in-Picture (PiP)
    It is possible to pin the webcam consultation within a smaller frame on the screen, so that the rest of the image on the monitor or laptop also remains visible. This gives you the opportunity to perform various actions during the consultation; such as, for example, browsing to another tab in the browser or opening another application, such as the EPD.
    PiP is particularly suitable for one-to-one conversations, and works on most current browsers.

    background effects
    At the start of a consultation you can go directly to background settings via this button. You can then choose blur background or choose an image as background. You can also activate the last used setting immediately with one click.
    This option already existed (via settings) but is now directly accessible via the button bar.

    Intermediate version update October 1 2021

    Service Announcements
    The service announcements, or the functionality to display real-time messages in the waiting room, has been expanded. It is now also possible to display an announcement for departmental appointments. In addition, it is possible to set an expiration date for a service announcement. After this expiry date, the communication will still be saved, but will no longer be displayed. In addition, a button has been added to delete all announcements at once.

    Default emails
    Settings functionality of emails in relation to departments has been completely renewed. It is now possible to provide all departments with their email templates with a few sets.
    These can be set and assigned dynamically. Each department can have its own email set. But it is also possible to control multiple departments with a few sets.
    Finally, it is easy to search and filter on email sets. These can also be easily created and deleted.
    We ensure that existing settings are automatically converted to the new system: the current settings per department are converted to e-mail sets and linked. Organization administrators should not notice this.

    Dutch documentation

    English documentation

    Version update Jul 16 2021

    It contains the following new functionalities and / or changes:

    1. Invitations and reminders now include SMS
    2. Expansion video settings, including the possibility to blur or replace the background
    3. Upgrade to Ruby on Rails 6 (update framework). Improved security and memory with the added advantage; morespeed
    4. Update Webcamconsult iOS app is necessary!
    5. Error messages and API
    6. Specific points for administrators
    7. Specific points for developers

    We have compiled documentation for users explaining what changes in usage.


    1. Invitations and reminders

    By SMS
    Add a text message reminder to a client or patient's appointment. He or she will then receive a notification of this appointment in time via text message. The message includes the link to the virtual waiting room, which can be accessed directly from the smartphone. This feature is optional (mail us for more info: This email address is being protected from spambots. You need JavaScript enabled to view it.).

    2. Expansion video options and settings

    By monitoring the connections and increasing the setting options, the stability of the video connections has been further improved.
    At the start of a video consultation or video call appointment, the left side of the screen opens the possibility to set personal preferences:

    ● Selection option for webcam and microphone
    ● Image and sound control and a possibility to test the image of the practitioner

    During the start-up of a webcam consultation, the users are actively supported in setting up a webcam consultation.

    ● Check network speeds in real time
    ● Set the background of the virtual consultation room:

    • blurring or background
    • choose background image

    3. Update framework

    We have grown over the past year with tens of thousands of users (and millions of video call minutes). To keep this growth on track, an upgrade of our database was necessary.

    For the techies, the entire codebase is now based on the latest and most comprehensive major version of Rails. Our development and test environment has been running in Rails 6 for quite some time and our experiences with this are more than positive. We are convinced that the upgrade will Read more to support you and Webcamconsult solidly and reliably.
    In addition, an upgrade will take place to a new VM based on Ubuntu 20 (20.04). With these patches and upgrades we expect a faster, more robust and safer system.

    4. Webcamconsult iOS app update

    The Webcamconsult iOS app has been updated as well (now version 2.14). For most users, the update will be automatic. If the auto update function of Apple devices is disabled in your organization, you must manually update the Webcamconsult app before July 16, 2021. The new version of the app also works in the current Webcamconsult environment. The old iOS pro app (version 2.13) will not work after July 16.

    5. Error messages and API

    We have made information transparent to users as much as possible . These are logs and error messages, which should enable you to find a solution better, or have it resolved by Webcamconsult.
    In addition, we have expanded and aligned our APIs for developers. A complete API for clients is now available.

    6. Administrators

    Specific logging and reporting.

    • Keep track of all events during the webcam consultation
    • Receive automatic suggestions for optimization
    • Mark erroneous appointments for "inspection"

    7. Developers

    Extension of APIs.

    • Possibility to disable the standard e-mail function and replace it with your own e-mail system
    • A complete API is now also available for customers

    intermediate update Webcamconsult February 1 2021

    New feature "Force start"
    We heard from some users that they encountered problems with the waiting room functionality. Clients / patients would end up in the waiting room via "start consultation" (in the email) but were subsequently not seen by the practitioner / doctor or the start button refused service, so that the consultation could not start. That is why we have developed an extra advanced setting in anticipation of the next version update, which can be found under "My organization" - "advanced settings":

    Force start appointments
    If the client does not appear in the waiting room, an appointment can be 'forced' to start with this button. The button is available in the gray tile (under the name of the patient / client) in the waiting room. The practitioner then starts the appointment without the client. If the client then clicks on the link or enters the waiting room, it is immediately forwarded to the active consultation room.

    The "force start" function also works in the latest version (2.10) of the iOS app for professionals, available since Feb 10 2021


    Version updates Webcamconsult August 28 2020

    It contains the following new functionalities and / or changes:

    1. Fixed translations or payment settings
    2. Usage graph based on reports
    3. Language related to browser language setting
    4. Calendar now clickable and draggable for appointments
    5. Appointments have configurable end time and duration
    6. Design update walk-in widgets
    7. Design update booking widgets
    8. Update widget wizards
    9. Drag own (mini) video picture when in session
    10. Real-time translations available in Chrome browser
    11. Realtime translations in subtitles and in right section
    12. Default language added to payments
    13. Faster pre-selection of clients for appointments
    14. Group consult - normal consult switch

    Version updates Webcamconsult October 28 2019

    It contains the following new functionalities and / or changes:

    1. New languages ​​have been added: Italian and French. In total now 5 languages
    2. Expansion of online payment for consultations: in addition to Paypal and credit cards, the payment platform Stripe is now linked, whereby iDEAL, Bancontact, Sofort and Giropay have been added as payment methods. More payment methods will follow later. Please let us know what you need.
    3. Screen sharing and file sharing is now optional. Ie organization administrator can disable this functionality in configuration.
    4. It is now possible to add an online evaluation form without the intervention of Webcamconsult† This becomes visible to the patient after the consultation.
    5. A new subscription has been added for independent freelancers with limited functionality at low price
    6. Real-time translation. In beta test we offer the possibility to translate the conversation through subtitles during a consultation, adjustable to language consultant (eg doctor) and language client (or patient). For now only works on Chrome browser (Windows)
    7. A large number of small improvements

    Version updates Webcamconsult May

    A large number of small improvements have been introduced and a number that offer really new functions. A description of the most important changes or new functions for users:

    1. Repeat appointments: It is now possible to book repeat appointments, eg a consultation with patient x at 10 am every Tuesday
    2. Enclose personal message and attachments: You can add a personal text above the standard text for each new appointment. You can also send attachments with the invitation email for an appointment, for example a pdf with information. You can add this when creating or changing an appointment.
    3. Patient / client can book appointments themselves: New booking widget: this makes it possible to show clients a booking agenda for each practitioner on your website or portal. In the same way as for example with booking .com for hotel reservations, patients / clients can book a consultation with the desired practitioner on the desired date and time. In the dashboard, the availability of each practitioner can be stored in a calendar (timeslots) and you can set how many consultations are possible per hour.
    4. Apple app no ​​longer needed for patients: Support video in Apple browsers (Safari) for iOS and OSx. It is no longer necessary for patients / clients to download and install the app from the Apple app store for a webcam consultation. In the dashboard under "my organization" you can enable Apple (iOS) users to be served via the web from now on. Basically the same as it had been done before for Android. It is recommended that practitioners use the app if they want to use iPhone or iPad because they can then receive notification push messages (sound and text) as a warning that someone is in the waiting room, for example.
    5. NB! You do need to check the texts of your appointment / invitation emails when you switch from app to web. It often says that clients / patients must download and install the app.
    1. Switch camera: For a mobile user it is now possible during a consultation to switch from camera, from "selfie" to front camera. This is useful, for example, if the patient or client wants to show something in his / her home.
    2. API expanded: An API has been available for a long time for integration with your own applications. This is now connected to full functionality of Webcamconsult, which means that if, for example, you send an appointment to Webcamconsult via the API, it will also be included in the appointment emails. This mail function is only activated on request to Webcamconsult.

    Version update Dec 1 2018

    1. Push messages in web browsers: Webpush has been added for Android- and desktop browsers, ie. Webcamconsult status messages can appear in any browser. Up to now, these status messages were only available in mobile apps
    2. Brand new template! A new, advanced template is available for your digital consulting room. A full redesign with optimized screen usage and with added shared tools like Google Docs and AWW Whiteboard. If you already use Webcamconsult you will need to switch to the new template. Use menu 'My organisation' and "Advanced settings" and find the checkbox for the new template. You can always switch back to the old template design. However, to use shared tools you need the new template.
    3. E-mails: All e-mails (including extra users and quickconsult) are available for edit, and it is possible to set one default text set for all departments. When making appointments, you can now add 'custom' messages.

    Version update Sep 1 2018

    It involves a number of improvements related to bug reports and security rules. Most visible are:

    1. Login screen with security statement
    2. After logging in you see a message with date/time of last login
    3. More strict password rules
    4. More messaging
    5. Error messages are more clear now
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