Interview with Edwin Kruitbosch of RawWorks: “With an API you can integrate with any platform you want”

    With an API you can integrate with any platform you want

    Interview with Edwin Kruitbosch from RawWorks

    Video calling without graphical computing power is an example where the application or presentation layer is often to blame. In practice it appears that if an application runs in a normal, local, for example workstation, environment, it can also run in a virtual (citrix) environment. 
    RawWorks is an IT company that specializes in various sectors, including healthcare. Connectedness, Energy and Humor are the company's core values ​​and describe its DNA. The RawWorks specialists work together from the 3 'tribes': Digital, Cloud and Workspace to support their relationships. We regularly hear from healthcare that integration is a problem. Now we were curious what an integration specialist thinks about this. Are there indeed limits to what is possible with IT or is the sky the limit?

     

    You work at RawWorks and you also serve a number of healthcare institutions with your services. What is the common thread that you see with these kinds of settings?
    The world of IT is changing to anything-as-code and the value is being passed on to the business more than ever. For this reason, we increasingly have to reason from the business cases of the customer of our relations and we have to put ourselves more and more into the behavior of patients, health insurers and supervisors. 

    Within healthcare, the NEN 7510 certification applies with strict regulations regarding data protection of the privacy of clients and patients. Security and privacy have become the new standard, while in the past this was seen as a necessary evil. Secure e-mailing, with SMS confirmation, is also a topic that is often discussed these days. 

     

    You also work in other sectors. What are the biggest differences between healthcare in the IT field and other sectors?
    That's right. In addition to healthcare, we have many projects in the public domain, such as education and government, but also in the commercial world. We still see the financial sector as a forerunner of the changes in IT. Infrastructure-as-Code was first picked up by the financials and is now slowly trickling down to other sectors, including healthcare.

    We hear from the market that healthcare institutions indicate that it is not always possible Webcamconsult (or other applications) or that it is difficult to do within their existing systems. We understand from you that it is actually always possible. How about that now?

    Many healthcare institutions use a so-called virtual desktop environment to securely offer applications to their users. Determining the correct and amount of equipment required to run the virtual desktop environment is often done in advance while applications such as Webcamconsult other performance indicators. Video calling without graphical computing power is an example where the application or presentation layer is often to blame. In practice it appears that if an application runs on a normal, local, for example workstation, environment, it can also run in a virtual environment. Of course, design choices are important here for the performance of the application. When solving problems, we often see that performance has been saved and that the image bubble solution such as Webcamconsult is designed and considered as a standard application, while in a virtual desktop environment this can lead to underperformance.

    An investigation is currently underway within the user group of Citrix expert community on the theme of video calling within Citrix.
    These results seem to me to be very interesting content for hospitals. Can you tell us more about this?

    Many healthcare institutions are also suddenly confronted with the necessity of working from home. Choices to measure online were made based on the need to do it yesterday in early 2020. Meanwhile, a multitude of implementations have not been carried out as carefully as desired, due to the haste and lack of preliminary research. Video calling and video conferencing did not come on the agendas until later because the use of the online solutions had taken off and users have accepted this new media for them. 

    A number of suppliers had to accept that the quality they thought they could deliver to a large group of remote users left something to be desired and that choices were made that were not useful in retrospect. Adoption of the solution is more important for parties than ever before. The choice for collaboration between employees is not by definition a choice for video calling or video conferencing.

    Links are often made by means of an API. Can you briefly explain what this is and is this the only possibility to link applications together? 
    API stands for Application Programming Interface. Freely translated, access to a computer program to be able to collaborate with the outside world. Within healthcare, the exchange of information is sometimes life-saving and therefore literally vital. 

    Making an API available gives smaller software developers the space to do big things. In my introduction I mentioned that world is changing to Anything as Code. So code is more important than ever. An API makes it easy to collaborate. 


    Now has Webcamconsult an API. Does such an API still have to comply with something and what can you do with such an API?
    An API makes it easier for other developers to work with a solution like Webcamconsult to work together. The advantage is that each organization can keep its own domain and use its own infrastructure components, so that a divestment can be avoided. Data exchange by means of an API must comply with certain standards. Here meets Webcamconsult .

    Is it possible to use the API of Webcamconsult to integrate with any other platform? 
    Yes, with an API you can integrate with any platform you want.

    Do you have tips for healthcare organizations or maybe even 'must dos' with regard to integration processes? 
    I want to mention three points here: in the first instance think of everything as code, anything as code. You may not be ready for this as an organization yet, but bear this in mind, because this is coming. Architect-as-a-Service is a service that allows you to bring in temporary knowledge so that you can quickly make the right choices or at least be prepared for the future. 

    Second, adoption is more important than ever today. Back in the day, now I sound pretty old, IT determined what a user can do. Now the user has become much more assertive and knows very well what he can and cannot do. For this reason, we use adoption-as-a-service with every change within organizations. We prefer to see this part continuously. 

    In addition, especially within the healthcare sector, and also in local government, the duty to handle data with care is more important than ever. Security awareness for the internal user is therefore an aspect that should never be cut back.


    Everything that is programmed becomes obsolete. How do you ensure that everything continues to operate optimally, both on the customer side and? Webcamconsult side? 
    Webcamconsult conforms to customer satisfaction. This means that they always reason from the future, where there is something already there. Developments continue and the world of IT changes whether we like it or not. Demand from the business is more important than ever and therefore developments will always have to take place. 

    Within IT, what you develop today will be outdated tomorrow. That's why you need parties like Webcamconsult that stay ahead of the market with today's and tomorrow's demand in mind. 

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