Centro Médico Alfaz opts for e-health platform Webcamconsult

The health centre Centro Médico Alfaz has decided, after a trial period, to permanently increase its commitment to online care within the clinic. 
The healthcare organisation says it intends to expand the use of e-health in the coming years in order to better facilitate patients.

The clinic is the first healthcare provider in Spain to cooperate with the Dutch company Webcamconsult, which has been operating internationally for some time.

Implementation of digital care goes step by step

Dylan van Zomeren of Centro Médico Alfaz has been involved in the implementation of the online care platform: "We have tried to implement digital care before, but it did not take off then. This time we applied more focus during the initial phase and transferred all the knowledge internally, and it's going fine. Everyone had to get used to it, but now we and our patients are starting to reap the benefits. We perform minor surgical treatments and are now, for example, optimising the anamnesis form within Webcamconsult. We don't want to overload patients. We also aim for our patients to be able to book appointments themselves through the system. But we are doing it step by step, so that our staff and the patients can get used to it."

Proud of cooperation

Doctor Karim says Centro Médico Alfaz is proud of the step towards offering online care. It is the first healthcare organisation in Spain to work with Webcamconsult. The doctor notes that many organisations have cold feet: "Online consultations should become commonplace within our clinic, that is our wish. All digital consultations via Webcamconsult went well. What is also very important to us is the security of the platform. We have to deal with privacy-sensitive information, and at Webcamconsult this is well taken care of, partly because they are NEN 7510 and ISO 27001 certified."

Employees had to cross threshold

It took a long time for the Alicante-based healthcare organisation to make the decision to adopt Webcamconsult's online healthcare platform. Dr Karim says: "Our employees who had to start working with it were generally a bit older, and we noticed that there was a barrier for them. The same applied to me. But because I work both in the Netherlands and Spain, it was convenient to do the intake interviews online, for example. Dylan helped us with the initial discussions with patients and how it works, and now we are working with it to our full satisfaction. Needless to say, this is also a very nice solution for our patients."