Privacy Statement

    Personal data that we process

    Webcamconsult BV processes personal data about you because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data that we process for the video consultation service:

    • First and last name
    • Sex
    • Date of Birth
    • Address
    • Phone number
    • Email
    • List of customer contact details via an app
    • IP address
    • Internet browser and device type

    The practitioner's organization determines whether and which of these data are processed and for how long. 

    For the website we process data from customers that are necessary for a paid subscription:

    • First and last name
    • Company Name
    • Chosen subdomain name
    • VAT number
    • Address
    • Phone number
    • Email
    • Payment (bank) details
    • IP address

    Special and / or sensitive personal data that we process

    Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check whether a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it.we will delete this information.

     

    Why we need data

    Webcamconsult BV processes your personal data for the following purposes:

    • As the basis of our service: making agreements for and executing digital webcamconsulten
    • Handling your payment
    • Sending our newsletter and / or advertising brochure
    • To call you if necessary to carry out our services
    • To inform you about changes to our services and products
    • Allow you to create an account
    • To deliver goods and services to you

     

    How long we keep data

    Webcamconsult BV will not keep your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. The organization of the practitioner (eg healthcare institution) determines the retention period. 

     

    Share with others

    Webcamconsult BV only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation. 

     

    Mapping website visit

    Webcamconsult BV only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.

     

    View, modify or delete data

     You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. If these settings do not work or if you have other questions/comments about data processing, please send a specified request to This email address is being protected from spambots. You need JavaScript enabled to view it.. In order to verify your identity, we ask you to enclose a copy of your proof of identity. Make the citizen service number (BSN), MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and your passport photo black in this copy. This is to protect your privacy. Webcamconsult BV will respond to your request as soon as possible, but in any case within four weeks.

     

    You can contact us via:

    Website: https://www.webcamconsult.com
    Phone number: +31-164-794500
    Company Address: Webcamconsult BV
    Heveland 9
    4617 MA Bergen op Zoom, Netherlands

     

    Security

    Webcamconsult BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via This email address is being protected from spambots. You need JavaScript enabled to view it.. Webcamconsult BV has taken the following measures to protect your personal data: 

    • Security software, such as a virus scanner and firewall.
    • TLS (formerly SSL) We send data via a secure internet connection. You can see this by the address bar 'https' and the padlock in the address bar

    Log in for support

    Are you experiencing a problem using Webcamconsult? Log in to create a ticket or to view your previous tickets. PAY ATTENTION! The support system is only accessible to users with paid subscriptions. No paid subscription? Then ask your question via the Contact page.

    Desktop app for Windows

    Many (healthcare) organizations still work with older versions (version 10 or lower) of Internet Explorer, which means that our advanced video communication is not possible. As an alternative, we offer our desktop app, a simple Windows program that allows you to go straight to the start screen of Webcamconsult dashboard and you can easily perform your online consultations. Click on the download button below, and after download click on run to start the installation program.

    Integration: API

    If you have the Webcamconsult If you want to integrate the service, you can use our API. You can easily link changes in clients, practitioners and appointments. 

    Webcamconsult BV only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy.