Webcamconsult support

Frequently asked questions (FAQ)

Does it work on Internet Explorer on my PC?

Our Webcamconsult service is (on PC) optimized for usage with newest verions of Google Chrome and Mozilla Firefox; next to that for Apple iPhone and iPads (through our app) and all recent Android phones and tablets.  For most recent versions of Internet Explorer (11 +) we offer a  plugin that automatically pops up as soon as an online consult is initiated.

Many (health) organisations still use older versions (version 10 or lower) of Internet Explorer, which prevents our advanced video communication. As an alternative we offer our desktop app, a simple Windows programm that gives you access to the home screen of the Webcamconsult dashboard and enables you to do your video consults. Click on the orange download button on the right side, after download you click on start (execute) that starts the installation.

I want to offer video consults right on my Wordpress or Joomla website. How?

With the online "walk in video calls" of  Webcamconsult you can offer you clients and or patients a better service: straightaway when they visit your website! It works really simple. On your website your visitor can see the Availability: opening hours, whom of your staff of which department is available for a direct video call. Once a visitor has entered the digital waiting room your staff member can view the waiting list en start a video call easily with the person chosen. Your staff members can easily switch availability in their digital webcamconsult dashboard.. In the dashboard of Webcamconsult, under packages, you can create and edti so called widgets; step by step you create the widget code that you or your of uw webmaster can publish on one or more of your website pages.

Wordpress

For Wordpress users this is even more easy via our plug-in. You can download and install it from: https://wordpress.org/plugins/webcamconsult/

Installation of plugin as usual in Wordpress, you can manage al widgets from your WP admin!

Joomla

We also have the right extension for Joomla users, easy handling component and module for integration of Webcamconsult. You can download and install it from: https://extensions.joomla.org/extensions/extension/communication/video-conference/webcamconsult

Installation of plugin as usual in Joomla, you can manage al widgets from your WP admin!

And your client?

Your client does not have to install anything. He visits your website, and goes to the waiting room of the person he wishes to speak. 

For whom?

Webcamconsult is useful in many industries: for example, in health care, business and government. For each appointment where you do not have to physically meet and for appointment where it's nice to see each other and share files or screens. All within the safe environment of Webcamconsult.

My counsellor or caregiver will use Webcamconsult for an appointment. What should I do?

You will receive a clickable link by e-mail. In this e-mail for additional information about the use of Webcam Consult. Also, the entire procedure on our 'clients' described. (LINK)

Is a webcamconsult possible with more persons?

Yes for example a counsellor can invite to more than one person at one session. Useful if the relevant persons are divided over different locations.

Will the free month trial period end automatically?

Yes, you can try out one month for free, no strings attached.

If my one month trial is OK, what should I do next?

At the end of the free trial period you will receive automatically a message asking whether you want a paid subscription. You can then follow the link to the subscriptions section of our website and then choose one of the online available subscriptions. We offer quarterly and annual subscriptions. The price is depending on the number of treating counsellors (e.g. doctor or consultant). If you have special requests, you can send us a mail of course, and  indicate what you want of need. 

How about Webcamconsult on smartphone or tablet?

Webcam consult is suitable for desktop, laptop, and smartphone or tablet with IOS or Android. For mobile phones and tablets you should download our app from the  Appstore (Apple) or Play store (Android). Search for "webcamconsult" and you will find our apps immediately. The regular version is for clients/patients to connect to the online consultation, and the Pro version is for treating counsellorss (doctors, consultants).

Do I have to pay by the minute?

No, you pay for a subscription (quarterly or yearly) with a fixed number of counsellor licences. Look for our online available subscriptions on our website. Do you need other subscriptions and maybe special moderations, please feel free to contact us..

Is my personal data safe?

Yes. Webcamconsult is NEN7510 compliant (Dutch standard for security), which basically means that we do everything possible to ensure the communication between clients and organisations is on a high level of quality and safety.

What are the costs for Webcamconsult?

As a user / client / patient you pay nothing. All you need is an internet connection. Are you a (business) service or health care, look in rates. << >> LINK

What do I need?

A computer (with the browser Chrome / Firefox) or a smartphone (iOS / Android) with a webcam and microphone. For smartphones and conventional tablets you only need to download the mobile application in the store: Be sure to download this version for users (not the Pro version, this one is for the practitioner or consultant). 

Should I install software?

There is no need to install any software on your computer. For use on smartphone or tablet you have to download the app.

No e-mail received?

If you do not find the e-mail in your inbox you can possibly find it in the spam box. If there is no mail at all, please contact the reception of your therapist or counsellor.

What are the system requirements?

PC, laptop:

• Installed webcam with current drivers and microphone (make sure your volume is turned)

• We advise newest browser versions of Chrome and Mozilla Firefox. IE explorer 10+ works with plugin

iPads and iPhones:

• iPhone 4S / 5 / 5S / 6 • iPod Touch 5+

• iPad 2/3/4 / Mini / Air iOS 5 or higher

Tablets and smartphones with Android:

• Android 4.0+ on a smartphone / tablet with webcam

What are the settings Gates / Firewalls

For firewalls and port 443 and UDP 3478 required. Port 443 is used by default for secure https connections, however UDP 3478 should be active by the IT department are put open. In most cases, manages to make a good peer2peer connection through port 443, but if this fails, the system searches a path via UDP 3478.

Login for support

Do you experience a problem with the use of Webcamconsult? Sign in to create a ticket or to access your previous tickets. Tickets are only available to paid subscribers.

You can easily try before you subscribe for Webcamconsult. Feel free to create a trial account and try out the functionality.

Webcamconsult for Windows

Many (health) organisations still use older versions (version 10 or lower) of Internet Explorer, which prevents our advanced video communication. As an alternative we offer our desktop app, a simple Windows programm that gives you access to the home screen of the Webcamconsult dashboard and enables you to do your video consults. Click on the download button below, after download you click on start (execute) that starts the installation.