Webcamconsult Support

    Frequently asked questions (FAQ) General

    My webcam is not working

    Webcam not working

    It can sometimes happen that your webcam does not work. In the case of Windows computers, this will have to do with the fact that the webcam is blocked by something. Check if there is a window open somewhere from an application (eg Teams or Zoom) that you have used before. You can also check via task manager (press and hold Ctrl-Shift-esc keys simultaneously) whether an application is active that is occupying the webcam and whether the microphone is busy. Check Microsoft's support page about webcam settings on Windows 10: 


    More about windows settings on your computer: options/


    An underlying issue is that users for a session no longer always check whether the webcam works and is set correctly; Issues with the webcam are therefore now piling up on issues with, for example, the queue or the communication 'under water' between consultant and client.
    To completely exclude issues with the webcam, an option is built into "my organization >> "advanced settings" and then "Always show the settings first" (don't forget to save!). You can then optionally configure your webcam and microphone and then click on the waiting room icon (bottom left).
    Tips for problems
    Which browsers, including on Internet Explorer?
    My microphone is not working
    What are the system requirements? (Browsers and firewall settings)
    Operates Webcamconsult also on smartphone or tablet?
    Do I need the app on iPad or iPhone?
    Screensharing on Mac
    Sound problems iPhone or iPad?
    Image via webcam flashes

    Frequently Asked Questions (FAQ) Clients

    My advisor or healthcare provider wants a Webcamconsult to agree. What should I do?

    You will be sent a link by email that you can click on. This email contains additional information about the use of Webcamconsult. The entire procedure is also described on our 'clients' page. If you still can't figure it out, please contact your advisor or healthcare provider.

    Connection is lost, what now?
    Is my data safe?
    What are the costs for Webcamconsult?
    Didn't get an email?
    Can I test in advance?

    Frequently Asked Questions (FAQ) practitioners

    Who is it for Webcamconsult meant?

    Webcamconsult can be used in a large number of sectors: for example in healthcare, the business community and the government. For every appointment where you do not have to physically meet, but it is nice to see each other and to share files or screens. All this within the safe walls of Webcamconsult.

    Real-time translation how does that work?
    Session doesn't start, client in waiting room
    Client not visible in waiting room
    Connection is lost, what now?
    How do I make a group appointment?
    How do I make departmental appointments?
    I want walk-in consultation hours or bookings on my Wordpress or Joomla website, how?
    Can I let someone else watch?
    Do I pay per minute?
    Is my data safe?
    If I have worked a trial period and I want to continue to use Webcamconsult, What should I do?
    Can I Webcamconsult integrate with our own application(s)?
    The subscription will automatically stop if I Webcamconsult try it out without obligation?
    What are the costs for Webcamconsult?
    Client not out of waiting room
    Webcam light is on before and after video consultation

    Starting with Webcamconsult

    Log in for support

    Are you experiencing a problem using Webcamconsult? Log in to create a ticket or to view your previous tickets. PAY ATTENTION! The support system is only accessible to users with paid subscriptions. No paid subscription? Then ask your question via the Contact page.

    Update information

    More information about recent updates

    Inform your patients/clients

    It is important that you inform your patients or clients in advance about the operation of Webcamconsult. You can use our patient folder and download the video below.

    You can use this video to prepare your patients/clients for the webcamconsult.

    Integration: API

    If you have the Webcamconsult If you want to integrate the service, you can use our API. You can easily link changes in clients, practitioners and appointments. 

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